The Legal Ombudsman
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within twelve months of receiving a final response to your complaint and no more than six years from the date of act/omission or no more than three years from when you should reasonably have known there was cause for a complain.
If you would like more information about the Legal Ombudsman then please contact them:-
For contact details visit www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00.am-5.00.pm
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for matters such as dishonesty, taking or losing money or treating you unfairly because of your age, disability or other characteristics.